Asia Beach Resort & Spa
As Asia Beach Resort &SPA Hotel, we aim to implement and develop a ‘Customer Focused’ approach to our Guest Management System, starting from the moment guests enter the hotel, from the reservation stage until the end of their holiday. In this direction;
- Taking into account the complaints and requests of the guests with an impartial and honest approach, without any discrimination, and resolving them by recording them,
- To increase awareness by aiming that all employees, starting from the top management, have the same sensitivity towards customer-oriented complaints and requests,
- Our guests who receive services other than the products and services they are told are available when they are informed will be compensated for their material or moral damages,
- To continuously improve the applied system, to measure and evaluate the expectations of our guests and to ensure customer satisfaction,
- To comply with legal obligations by handling requests and complaints forwarded to us within the framework of confidentiality,
we commit.
CHAIRMAN OF THE BOARD
DİLAVER ÇEKİÇ